Ensuring Customer Satisfaction and Delight should be the primary business objective. Once a sale is over a constant challenge is it make sure that the customer remains with you. By streamlining you processes could lead to repeat opportunities.
System has been designed to support research, incident management, escalation handling and product problem tracking. Because this module is intranet based, you can easily support remote service locations and optionally open your support site to customers to lower costs and improve service.